• Page update – 30/10/12

    Joe Citizens - new story, regarding Motability scooters. My favourite!

  • The Un-Civil Servant

  • BB

    BB is Bureaucratic Bullsh*t.
    It can also stand for Big Brother.
    In the civil service, they are one and the same.

  • What’s it all about?

    Bureaucracy is an umbrella term for official incompetence; that is, incompetence which has officially been sanctioned as being good practice. No-where in the world is that more apparent than in the British public sector. Misadministration of public services is the backbone of every government led department.
    Trust me, I’m a civil servant.

  • It’s a disease

    Bureaucracy runs rife through the corridors of power like a child riddled with ADHD, high on fizzy pop, crisps and jelly-beans.

  • Blog Stats

    • 682 hits
  • Bullsh*t Alert

What they think of us.

Lets all wind each other up! Have a look at that link.  Everything Joe Citizen reckons they know about our operation is wrong.  The only correct statement on that forum is the one that says mail takes ten days because it goes through an internal mail system.  Good on you, Joe!  Oh dear, how they get themselves in a frenzy.  DLA at every level of the claim process is complicated and time consuming.  Yes, it is bogged down with bureaucracy but to say we at BB HQ sadistically make people wait for their money is utter rubbish.  One of the posts mentions getting MPs involved and because MPs are who we ultimately answer to, we wouldn’t provoke their wroth and risk our jobs.

I am the first to admit our system is Bullsh*t but we never tell lies.  All calls are recorded and we are constantly monitored.  Another post on that forum suggests insisting on going through to the section dealing with the claim and to keep hammering at it until you get your way.   It doesn’t work like that.  If we need to put you through we will, but in the very first instance we need to go through security questions and if you fail those, we say goodbye.

Going through to the section will not allow you to queue jump.  We deal with literally thousands of cases at once.  So, a little patience please.  You’re one of the millions of Joes in the system.

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