• Page update – 30/10/12

    Joe Citizens - new story, regarding Motability scooters. My favourite!

  • The Un-Civil Servant

  • BB

    BB is Bureaucratic Bullsh*t.
    It can also stand for Big Brother.
    In the civil service, they are one and the same.

  • What’s it all about?

    Bureaucracy is an umbrella term for official incompetence; that is, incompetence which has officially been sanctioned as being good practice. No-where in the world is that more apparent than in the British public sector. Misadministration of public services is the backbone of every government led department.
    Trust me, I’m a civil servant.

  • It’s a disease

    Bureaucracy runs rife through the corridors of power like a child riddled with ADHD, high on fizzy pop, crisps and jelly-beans.

  • Blog Stats

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  • Bullsh*t Alert

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Security at BB HQ is paramount.  You’d be hard pressed to get past us.  In fact, you’d have to be highly intelligent and devilishley cunning to get information from us.  Cunning as a fox.  Unless you’re not the customer, that is.

Oh yes.  It’s bullsh*t time again!

If the customer phones us requesting information about his or her claim, we have to ‘verify’ the call by asking security questions of which Joe Citizen must correctly answer three out of five.  We NEVER confirm to Joe whether the answers are correct or not.  If they fail to answer satisfactorily, we say goodbye.  If they do get it right, we continue with the call.

Now, if you are NOT the customer, say a family member, a friend or an adviser (CAB, Welfare Rights, etc, also known as a ‘third party’), and if we can establish ‘Implicit Consent’ then you’re onto a winner.  This means that the third party caller only has to mention ONE thing that matches on the customer’s records and we can spill our guts!  They might come on and say, “I’m Joe’s support worker and at the moment he gets £191 into his account…”  If that £191 matches the amount on the computer then we can continue to give information.

So, in bullsh*t summary; The actual customer MUST get three out of five security questions correct to continue. Anyone else just has to mention a pertinent piece of info we hold on the computer records.

Is it just me or is that total back-to-front BULLSH*T?!


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